Privacy Policy

Your privacy, and the privacy of all registered Tropical Wholefoods online store (‘Site’) users is very important. We have adopted the following privacy policy. Please review this policy each time you use the Site as it is may be subject to change at any time by Fullwell Mill Ltd without notice to you. This policy tells you, among other things, what information we gather from you, how we may use or disclose that information, and our efforts to protect it. Please read this policy carefully, and feel free to contact us at rachel@fullwellmill.co.uk or 0191 548 0050 if you have any questions regarding its contents. By using this Site, you consent to the collection and use of this information by Fullwell Mill Ltd and to the Fullwell Mill Ltd privacy policy. The information collected being limited to that prescribed in the following clauses.

Types of Information Collected: In connection with your use of our Site, we ask for and may collect a variety of information from and about you in different ways. For example, when you register to use our Site, we ask for and store your name, postal address, email address and other identifying contact information. In addition, when orders are placed, we collect billing and shipping information.

Use of Cookies: Our Site makes use of cookies when a visitor's Internet browser is set up to accept them. Cookies are small data files that our Site sends to your browser for storage on your computer's hard drive. We use cookies to identify members, track activity at our Site, and better serve your needs and interests.

Use of Information: We use your personally identifying information to identify you as a user of the Site and to assist and speed the completion of transactions on the Site. We may use your email address to contact you directly regarding services or products that we believe may be of interest to you. We may also associate your personally identifying information with information we collect about your preferences and activities at the Site, such as the particular pages you request at the Site and purchases or other transactions you effect through the Site. We may vary the content you receive in future visits to the Site based on your preferences and activities.
The personal information you have provided us, and information about your order will not shared with third parties unless such disclosure is to fulfil legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others' rights or to prevent harm.

We will not send unsolicited mailings to users of our Site . If you wish to receive mailings from us, please inform us when you register as a user of the website or by sending an e-mail to rachel@fullwellmill.co.uk

Access: At any time after you have registered for membership on our Site, you may review and revise your personal information at any time. Simply click on the "My Account" button on any page of the shop section of our site.

Security: We use oneandone as our shop development and host for the site. Information about their company can be found at www.oneandone.co.uk. They use SSL (Secure Socket Layer) which provides a layer of privacy between computer connections and an encryption process. The shops sub domain is set up on a
proxy SSL server which encrypts transactions. The payments are then accepted by Worldpay who also follow an encryption process. The reason the pages do not appear at first sight to be encrypted is because they use the www.tropicalwholefoods.co.uk address as a mask (we use this on the whole site). The actual addresses of the shop pages take the form https://sslrelay.com/s101858654.oneandoneshop.co.uk/
In order to see this for yourself when you get to the page where it says enter your credit card details click your righthand mouse button and then click on properties. The URL address is the actual page address. Orders can also be made by cheque payable to Fullwell Mill Ltd.
Your password to access our Site, which you select if you chose to register, should never be shared with anyone and should be changed frequently. And, after you have finished using our Site, you should log off and exit your browser so no unauthorized persons can use our Site with your name and account information. Remember that any information you voluntarily disclose on-line in any news or message postings, discussion groups or chat rooms may be collected and used by others without your permission. Furthermore, if you provide any information to parties who operate Web sites that are linked to or from our Site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites' policies before revealing any sensitive or personal information.

Regardless of the precautions taken by you or by us, "perfect security" does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.

Your rights: You have a legal right to a copy of all the personal information about you held by us. You also have a right to correct any errors in that information. As mentioned above, you have a right to request that we cease to use your personal information for direct marketing purposes.Please e-mail any questions, concerns or comments you have about these policies to rachel@fullwellmill.co.uk or write to us at:
Customer Services (IT Dept), Fullwell Mill Ltd , Unit 5d, Southwick Industrial Estate, Sunderland. SR5 3TX